Delays in business travel: Annoyance and opportunity at the same time

Automated enforcement of compensation claims from business trips

The connection lost, the meeting missed: any delay has the potential to cost a lot of time and cause resentment among travelers. What many people don’t know: in the event of delays or cancellations in air or rail travel, there is often the option of making a compensation claim. Together with our partners Flightright and refundrebel, we have established a convenient and automated end-to-end process to enforce compensation easily and quickly.

The advantages for you:

Additional financial resources
By enforcing compensation claims, we generate additional financial resources for you for projects of your choice, e.g., to support your sustainability strategy.
Living sustainability and satisfied employees
Especially when using the additional funds for sustainable or social projects, you give your travelers the opportunity to contribute to a more sustainable corporate strategy.
Hardly any effort
The automated enforcement of compensation claims starts directly with the OBE travel booking; accordingly, there is almost no effort for you or your IT.
No risk
The ongoing remuneration for our service is purely based on a no-win-no-fee model, you have no annual fixed costs.

The basic idea is the same for air and rail travel:
The transport company is usually legally obligated to pay compensation in the event of a delay or cancellation of the connection. In the context of business travel, however, these compensations are very rarely claimed: sometimes due to uncertainty about the exact legal situation, but often due to stumbling blocks in the process. Together with our partners, we offer an automated solution to realize this untapped potential for you.

mor€green - Compensation for air travel

If arrival at the destination airport is delayed by more than three hours, airlines are often obliged to pay compensation under EU Air Passenger Rights Regulation 261/2004. Depending on the flight route, this can amount to up to 600 euros.
Together with our partner Flightright, a selected expert in the field of air passenger rights, we have developed the solution mor€green. With mor€green we cover the complete process of enforcing the compensation claim:

We take the flight booking data directly from the online booking engine and determine the potentially compensable flights through anonymous analysis. GDPR-compliant and without system access to be set up.
Air travelers will be contacted by us by e-mail and can simply sign online. No further entries are necessary. Three clicks to more sustainability.
Your compensation claim is in good hands with us: Flightright is the market leader in the field of air passenger rights and has over 10 years of experience in enforcing claims and a success rate of over 99% in court.
Any compensation enforced is paid out immediately and can be used for your heartfelt projects, e.g., in the field of sustainability and climate protection.

Important: In the case of air travel, compensation is always due to the travelers, regardless of whether it is a private or business trip. For this reason, the involvement of the travelers in the process is legally unavoidable. What at first seems like an obstacle also has good sides: all companies working with mor€green have decided to use the funds for sustainable or social projects and have already received numerous positive feedback from travelers and the workers’ council alike.

Compensation for rail travel

If arrival at the destination station is delayed by at least one hour, compensation amounting to 25% of the ticket price generally must be paid in accordance with EU Passenger Regulation 2021/782. In case of a delay of two hours, the compensation amounts to 50% of the ticket price.
Together with our partner refundrebel we enforce these claims for you automatically! A smooth process that does not involve any additional effort for you.

We transfer the rail booking data directly from the Online Booking Engine and determine the potentially eligible rail journeys. GDPR compliant and without system access to be set up.
Passenger involvement is not necessary in the event of rail traffic delays. We want to keep the effort for you and your travelers as low as possible. Because a good process should not be complicated.
The compensation claim is in good hands with us: refundrebel is the market leader in the field of passenger rights and already has numerous enthusiastic business customers.
Any compensation enforced is paid out immediately and can be used for your heartfelt projects, e.g., in the field of sustainability and climate protection.

Why conovum?

conovum has over two decades of experience in connecting Onine Booking Engines (OBEs). Our interfaces are reliably in use at well over 50 partners, from DAX corporations to federal authorities, and ensure smooth travel processes.
Especially for users of Cytric Travel, we offer a unique possibility of direct and fully GDPR-compliant integration of compensation processes with our conovum Integration Platform within the Amadeus network.

Contact

For more information on the automated enforcement of compensation claims for air or rail travel, please contact Dr. Johannes Hofbauer via johannes.hofbauer@conovum.de.